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Our retail experts are on a never-ending mission to make connections, start conversations and engage the debate around emerging trends in retail. You can read regular blogs from various members of the team here, all with their own unique angles on defining best-practice. We also share thought-leadership pieces from our wider community. Above all, these pieces aren't the last word, they are part of the debate. As ever, we'd love to hear your thoughts...
This week sees UK retail stores reopen after a year of unprecedented disruption. What aspects of retail life will pick up seamlessly from where things left off in early 2020, and what will have changed for good? How should retailers navigate these months? Monday 12th April 2021 marked one of the key milestones in the UK Government’s roadmap in ‘unlocking’ the
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As the age-old retail cliché goes: the customer always comes first. But the new version of the annual Consumer Action Monitor published by Ombudsman Services recently suggests that consumers in the retail sector – where putting the customer at the heart of the shopping experience is most crucial – are the most regularly aggrieved. To the tune of £10 billion
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In November 2016, a New Zealand couple became the first people in the world to have a pizza delivered by drone. Domino's Pizza flew the Peri-Peri Chicken pizzas to Whangaparaoa, 20 miles from Auckland, with a delivery time of 5 minutes – far faster than the equivalent delivery by road. There are many reasons why New Zealand was chosen as the
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If you work in retail, the only thing more exhausting than the pre-Christmas sales peak is the post-Christmas NRF mania. But it’s exhilarating too — a massively accelerated rush of ideas, innovations and introductions that leaves you full of excitement, direction and purpose. Albeit after you’ve caught up on a few hours of sleep. I believe I had about 10
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There’s no escaping that prediction-making time of year. You know the format and you know the deal. So let’s get straight to it … Convenience will be key My friends had a lot of — sometimes inappropriate – fun over Christmas with the new Amazon Echo boxes and Dash Buttons. The future has indeed arrived right in our homes, to make
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It’s that time of year when every retail commentator worth their salt gazes into the crystal ball to put a bet on which trends are going to go large in retail over the next 12 months. And yes, there are a lot of such articles and blogs to read. Rather than giving you less to read, I’m going to
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For the last five years retailers have wrestled with the growing importance of getting the right omni-channel experience to compete effectively and retain their customers. If it wasn’t hard enough creating a consistent brand experience (with the ability to transact) across all channels, then adding personalisation into this mix should be enough to keep any retailer awake at night.At
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It’s that time when all the blood sweat and tears pay off and the fever of activity reaches its glorious crescendo in New York City.Yes, it’s NRF’s Big Show. As we at Retail in Detail get ready to pack our bags for a week in Manhattan, we just have time to mark your card about some things to look
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“I walk the line” sang Johnny Cash, laying out his pledge of devotion to his new bride. He was singing about the fine line you need to tread sometimes, something that shouldn’t be lost on retailers as they push ever deeper into personalisation. I’ve since found out that was just the point made by Experian in some research in 2015.This
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Who will be the winners and losers of Black Friday this year? Will records be broken? Retail tech consultancy Salmon is predicting the extended Black Friday period from Thursday 24th through to Cyber Monday on the 28th will culminate in over £5 BILLION online sales.The high-profile news stories each year are inevitably of the retailers whose websites buckle and crash
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Welcome to the Retail in Detail website and community and welcome to our new blog.Let’s identify the elephant in the room straight away: with so much retail commentary out there, what’s the point of yet another blog? Where’s the value and why should you read it?From our work with leading global tech brands we know that we’re perfectly placed
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