We connect the retail community, share groundbreaking insight & help accelerate innovation

Over 30 years of experience in the retail space

Our retail experts are on a never-ending mission to make connections, start conversations and engage the debate around emerging trends in retail. You can read regular blogs from various members of the team here, all with their own unique angles on defining best-practice. We also share thought-leadership pieces from our wider community. Above all, these pieces aren't the last word, they are part of the debate. As ever, we'd love to hear your thoughts...

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Positive and Negative Friction in Retail

by Mike Butler

Retail Tomorrow 2018 confirmed that ‘connected’ and ‘frictionless’ are the two highest-profile buzzwords of the moment in the retail space.  But as a thoughtful Microsoft workshop session reminded us, there is such a thing as positive friction. A frictionless world? In the modern retail environment, consumers are well informed and expect intuitive, engaging, and informative experiences when they shop. Customers want the

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